If this happens to you and it is your 1st module within a course, we strongly ask you to verify your computer and browser settings. If you are using Sarafi browser on a Mac computer, please read here.
We launched the ADEL platform with the aim to offer access to free anti-doping education, supported by technology. For our platform to function properly especially for tracking purposes, it does require your device operating system and browser meet certain requirements as listed below:
Browser and System Requirements
|
Supported Desktop Browsers |
Supported Operating Systems |
Supported Operating Systems for Tablets (using the browser version of the desktop platform) |
Browser Settings |
|
|
|
|
Technical Limitation Notes:
1. WADA strongly suggests using at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not supported by WADA. For the best user experience, we suggest using a 1366x768px resolution or similar.
2. Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major versions of each of these browsers. Please note that we do not support Safari on Windows.
Possible Solutions/Troubleshooting
- In order for us to help you, please make sure first to check on your browser settings. We are showing you the Chrome browser settings and Safari browser settings on Mac below.
Chrome browser
-
-
- Do not block third party cookies -
Make sure that the third-party cookies aren’t blocked in your browser settings (for Google Chrome: Settings > Site settings > Cookies and site data > Block third-party cookies).
- Allow JavaScript
- Do not block third party cookies -
-
Safari Browser on Mac
For Mac computer Safari browser, please follow the instructions in this article from Mac and you must allow tracking and cookies for ADEL website to track your progress. See screenshots below.
2. If the issue persists after you adjust the privacy settings, please witch to use Chrome browser.
Contact Us
If you are still having the same issue after using two different browsers, please contact us by submitting a ticket with information about your device and the browser you used. If it is a mac computer, we would also like to know the ios version of your computer.
We appreciate your understanding and your collaboration is important for us to solve the issue in a timely manner.